- Réference :
- EUM#002
- Contract :
- CDI
- Lieu :
- Meylan, France
The field service engineer guarantees the proper functioning on the hardware and software side of the systems our company supports. She/He is responsible for providing the most effective responses to enhance the customer satisfaction. The field service engineer is involved in the commissioning of new equipment, maintenance and repair of installed ones on customer site, providing remote support as necessary. The field service engineer may help supporting the Sales processes, by being the Voice of the Field and Voice of the Customer on hardware or software related matters. He may be also participating to conference, and sales show as needed. He/she receives assignments in the form of objectives with goals and manages the process by which to meet goals. Perform service visit in accordance with the objectives given without guidance. Supervise on-job training of new employees. Participate in company continuous quality improvement process proactively.
Why join our company
- Join a dynamic company!
- We are collaborators and team players
- Work on challenging projects, we offer you the development opportunities and great performance is rewarded
Main Activites
Service Visit Management
- The Field Service Engineer Level 4-5 is responsible for the management of project details, including preparation, badging, tooling, communication, service visit and problem solving.
- Organize and drive his/her service visit in all aspects travel and lodging arrangements, communication and support plan, service visit of company’s product reporting as required
- Provide effective communication to customers regarding service visit schedule, work performed, plan of actions, resource support and expected time to completion when necessary
Manage new installations, compliance, after-sales service and breakdown repairs
- Install, tune, and upgrade hardware.
- Regularly control, monitor and maintain equipment (preventive maintenance).
- Detect the origin of a breakdown (on site or remotely), establish a diagnosis.
- Repair complex equipment or replace defective items.
- Write intervention and intelligence reports at the CRM level.
- Advise and train users on materials.
Applications Support
- Perform basic applications support
- Perform software upgrade or troubleshooting
- Communicate regularly with the Applications group to maintain a proper awareness of the situation on the customer site she/he is visiting and ensure a proper follow-up on any action required
Others duties
- The Field Service Engineer Level 4-5 may also be required sometimes to help factory team or other worldwide service team to perform their duty whenever the need arises, and the service visits schedule allows it.
- Help generate/ implement corrective actions from lessons learned during service visits with primary goal of eliminating repeat issues/delays through Service Closed Loop Corrective Action process
Requierd skills
Expertise in optical characterization and all characterization relative to EUMETRYS business.
Watch for new technics that can be useful for the company or which compete against company offer.
German and English speaking languages are required
Be reactive to customer requests
Be a good and positive communicator
Working conditions
We support all new recruits with a very complete onboarding process.
Eumetrys develops a friendly environment of social respect, personal development, quality of work.
The EUMETRYS employees are encouraged and sponsored to search and follow all personal training that they might feel like following in order to grow their personnel skills in accordance with the operational planning and manager agreement.
Qualified candidate may send their CV to recrutement@eumetrys.com
English or French CV/Resume is required
